Privacy Policy Your Data, Our Responsibility

1. Information We Collect

Personal Information

• Contact information (name, email, phone number)
• Business information (company name, industry, call volume)
• Account credentials and preferences
• Payment and billing information

Call Data

• Call recordings and transcripts
• Caller information and conversation details
• Call routing and outcome data
• Performance metrics and analytics

2. How We Use Your Information

• Provide and maintain our AI receptionist services
• Train and improve our AI models
• Process payments and manage your account
• Communicate with you about our services
• Provide customer support and technical assistance
• Comply with legal obligations and protect our rights

3. Data Security

We implement enterprise-grade security measures to protect your data:

• Encryption: All data is encrypted in transit and at rest using AES-256 encryption
• Access Controls: Strict access controls and authentication protocols
• Monitoring: Continuous security monitoring and threat detection
• Compliance: GDPR compliant
• Regular Audits: Regular security audits and penetration testing

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With trusted service providers who assist in our operations
• In connection with a business transfer or acquisition

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of certain communications and data processing

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts are typically retained for 90 days unless otherwise specified in your service agreement.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: